Stay booked solid without doing reception work between sessions.
RMTs deliver care in 60-minute blocks — there's no time for reception work. Clinic OS handles bookings, reminders and rebooks so you stay in the room.
What Massage Therapy clinics see
Outcomes from live rollouts
82%
rebook rate
up from ~55%
0
missed calls per day
AI Receptionist catches them all
5 hrs
reception time saved weekly
phone tag · admin · receipts
< 7 days
to fully go live
Jane App + Hub
The four numbers that change first.
What an industry-average clinic looks like vs. what Clinic OS clinics in this discipline actually do.
Inbound patient calls answered
Industry
62%
Clinic OS
97%
Industry avg → Clinic OS pilots
Average no-show rate
Industry
20%
Clinic OS
8%
Industry avg → Clinic OS pilots
First reply to a new lead
Industry
~8 hrs
Clinic OS
< 60 sec
Industry avg → AI Receptionist
Front-desk admin hrs / week
Industry
11 hrs
Clinic OS
3 hrs
Clinic OS clinic average
Same clinic OS. Four reasons it fits your specialty.
Utilisation, patient commitment, calm front desk, outcome data — pick the chapter that lands for your team.
Maximize your treatment hours.
Your therapists are your revenue engine. Every minute they spend on no-shows, callbacks, or chasing payments is a minute lost. Clinic OS keeps them in treatment rooms.
- No-show recovery on autopilot
- Payment reminders + on-file payments
- Owner dashboard — therapist utilisation, live
The number that matters
+18%
Therapist utilisation after the first 90 days.
Pilot clinics
Patients who commit to full programs.
One-and-done patients kill your LTV. Reactivation + recall flows nudge patients to finish their program — without your team chasing them on a spreadsheet.
- Reactivation flow for dormant patients
- Recall cycles built into the patient record
- Patient-facing portal for self-rebooking
The number that matters
55%
Recall cycle conversion across pilot clinics.
Reactivation engine
Calm front desk, even on busy days.
Mondays don't melt the desk anymore. AI Receptionist absorbs the call surge, Copilot drafts replies, your front desk focuses on the patients standing in front of them.
- AI absorbs call + comms surges
- Front desk freed for face-to-face patients
- Sane week even when the schedule is full
The number that matters
11 hrs
Returned to the front desk every week.
Time-in-tools study
Outcomes data you can show insurers.
Pulse rolls up therapist outcomes, recall conversion, and treatment-completion rates by program. Reports you can hand to insurers, partners, or your board.
- Therapist-level outcome dashboards
- Program completion + adherence tracking
- Audit-grade export for insurers + partners
The number that matters
100%
Of outcome data traceable to source EMR rows.
Pulse data lineage
The reality
What hurts in a typical massage therapy week.
Phone tag eats lunch
You're returning calls between clients instead of resting or eating.
Rebooks are inconsistent
Half your clients book their next session, the other half need to be chased.
Insurance receipts pile up
End-of-week admin steals your Friday evening.
Before · After
What changes once Clinic OS is live.
Missed calls per day
4–5
0
Rebook rate
55%
82%
Friday admin
2 hrs
0 hrs
Phone tag per day
~25 min
0 min
Industry workflows
The massage therapy flows we automate by default.
Out of the box — each one calibrated to your clinic in the first 14 days.
AI receives every call
Books and reschedules without you leaving the table.
Auto-rebook prompt
Day-after SMS asks 'same time next week?' — 82% accept.
Insurance receipt batch
Friday auto-generates the week's receipts. Inbox-ready.
Day-before reminders
Confirm or reschedule with one tap — no-shows drop.
Mid-session payment
Patient pays via SMS link, you stay in the room.
Our recommendation
The Clinic OS stack we'd build for you.
- AI Workforce handles every booking, reminder and rebook — even mid-massage.
- Hub keeps your inbox, scheduling and EMR in one place — no juggling.
- Academy lets you sell self-care courses to clients between sessions.
A week running on Clinic OS
What changes for you.
Always
AI Receptionist books and reschedules without you leaving the room.
Weekly
Rebook rate climbs from ~55% to ~82%.
Friday 5 PM
Hub auto-generates insurance receipts for the week. Lunch break, back.
“I solo-run my practice and was missing 4–5 calls a day. Now I miss zero — and I'm not glued to my phone.”
— RMT · Solo practitioner, Calgary
Common questions
What Massage Therapy clinic owners usually ask.
Also built for
Other clinics we serve.
Run your clinic. Not your tools.
Replace the messy stack with one calm OS. Fill the schedule, engage every patient, keep them coming back — without the tab-switching tax.
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