Support · we've got you
How can we help today?
Pick a path below — knowledge base, live chat, email or phone — or send us a message and we'll reply within 4 hours during business hours.
The numbers behind our support promise.
Industry tickets sit. Ours don't. These are the response gaps Clinic OS support closes.
Missed calls converted to bookings
Industry
0%
Clinic OS
41%
Auto SMS-back
Avg first reply across channels
Industry
~8 hrs
Clinic OS
< 60 sec
Unified Inbox + AI
Review reply rate (Google + Facebook)
Industry
23%
Clinic OS
98%
Review AI
Pick the chapter that sounds like your concern.
Speed, humans, hand-holding, audit — every support promise we make, told four ways.
SLAs published. No surprises.
You need answers fast. Our SLAs are on the page, not buried in a contract. Critical issue? Under 30 minutes. Standard ticket? Under 2 hours during business hours.
- P1 critical: < 30 min response, 24/7
- P2 standard: < 2 hrs response, business hours
- Published SLAs — not stuck behind a sales call
The number that matters
< 30m
P1 critical response — 24/7. Published, not promised.
Support SLA
Real humans. Fast answers.
No ticket-queue maze. You get a human in your Slack channel during onboarding, and on email after. The same humans who built Clinic OS.
- Slack-channel access for the first 90 days
- Email + chat with humans, not bots
- Weekly office hours, open to every customer
The number that matters
0tier-1 bots
We don't put a robot between you and an answer.
Support team
Weekly check-ins until you're flying.
For the first 60 days post-launch, we book a weekly 30-min check-in. We review your numbers, we listen to a call together, we tune the AI. Then we hand you the controls.
- 60 days of weekly check-ins, built-in
- Quarterly business reviews after that — for life
- Office hours every Friday — drop in anytime
The number that matters
60 days
Weekly hand-holding before we step back.
Onboarding playbook
Audit log on every ticket.
Every interaction, every change, every escalation — captured in the ticket log. Compliance reviewers and finance can audit who touched what, when.
- Full audit trail on every ticket
- Field-level change history
- Exportable to your GRC / compliance stack
The number that matters
100%
Of support touches captured in the audit log.
Ticketing system
Fastest paths to a human
Pick the way that works for you.
Send us a message
We reply within 4 business hours.
FAQ
Common questions.
Not a customer yet?
The fastest way to evaluate Clinic OS is a 15-min walkthrough. We'll show your stack on screen.
Run your clinic. Not your tools.
Replace the messy stack with one calm OS. Fill the schedule, engage every patient, keep them coming back — without the tab-switching tax.
Haven't taken the audit? · 60 seconds